Notes

  • Currently a refund in Stripe must be done within the Stripe website.
  • You can do a full refund or a partial refund. 
  • A refund should be processed as a negative cash receipt

Processing a refund

Navigate to the cash receipt you wish to refund. Highlight the payment reference field and copy the value. 

Log into the Stripe website. Paste the payment reference information in the search field. The corresponding payment record in Strip will show. Click into the record and click the "Refund Payment" button.

 

Once you click Refund payment you will have the option to do a full or partial refund: 

Once you enter into the amount that is supposed to be refunded it should take 5 to 10 days to appear on your customers statement.

You need to then return to Accounting Seed and create a negative Cash Receipt for the amount refunded on the account. The negative refund can be applied where appropriate. 

 

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